1. BOOKING CONDITIONS:
1.1 Bookings made through our website will be considered valid by issue of reference number.
1.2 Bookings made via the telephone will be considered valid when confirmed by a Green Heathrow Meet and Greet advisor, who will quote a reference number to the client to use the service.
1.3 Bookings made by post will be considered valid when written confirmation is sent by Green Heathrow Parking.
1.4 Bookings made by any agent are considered valid by the terms of their own individual terms and conditions.
1.5 All services are subject to availability.
1.6 Clients may not claim entitlement to any specified parking space or to any priority over any other client unless proof of such entitlement can be provided.
1.7 Green Heathrow reserve the right not to accept or fulfil a booking should they deem the client rude, un-corporative or the vehicle un-roadworthy etc.
2. PRICES AND PAYMENTS:
2.1 Price Changes: Green Heathrow Parking is committed to providing the highest standard and quality service, at the best prices. Therefore throughout the year we continually review our prices. There are likely to be some seasonal special offers and in some circumstances prices may go up.
2.2 All prices are in pounds sterling (GBP).
2.3 Payment for bookings made via the telephone is to be paid in cash or by card to the designated Green Heathrow Meet and Greet driver on the client’s arrival, a receipt for this payment will be provided via email.
2.4 If any payment is declined, Green Heathrow Parking refuse the right to fulfil said clients’ booking.
2.5 An additional credit card surcharge of 99p will be added to all bookings for which payment is made by credit card. This is to cover the charge levied by the credit card issuers and is non-refundable. It does not apply to payments made by debit card.
2.6 Should a booking be made using an overseas credit card, the card issuer will debit your account in your local currency at the current exchange rate at the time of booking. A conversion charge may be applicable.
2.7 Payments taken via agents are subject to their own individual terms and conditions.
2.8 For all high-sided or unusually wide vehicles: Please contact us prior to booking as there may be an extra charge.
3.1 All cancellations should be made 24 hours prior to the departure date for any reason including not accepting these conditions will receive a full refund less £20.00 administration cost. All refunds will take up to 14 working days.
3.2 Non arrivals and cancellations within 24 hours of the departure date will be charged in full unless otherwise agreed in writing.
3.3 Curtailing of the length of stay within 24 hours of the departure date or during the booking period will be liable to pay the full booking fee.
3.4 All amendments and cancellations must be via e-mail (firstname.lastname@example.org) and will only be confirmed once a confirmation e-mail has been sent.
3.5 For the purposes of conditions 3.1 and 3.2, the parking period begins at one minute past midnight on the first day of the parking period.
3.6 Green Heathrow Parking cannot accept liability in any circumstances where the performance of the contract is prevented by any reason of war, threat of war, natural and nuclear disaster, fire or adverse weather conditions, riots, terrorist activities, civil strife, industrial disputes etc.
3.7 Please note that these common examples fall outside the qualifying notice and will not be refunded:
a) Short notice flight changes – it is the client’s responsibility to be informed of flight changes, and adjust their timetable accordingly, informing Green Heathrow Parking of any relevant changes.
b) In the event of clients parking at another chauffeur parking company or parking on-site due to late arrival they will not receive a refund.
c) Lack of confirmation details – It is the client’s responsibility to print their confirmation on completion of the booking procedure and to take those details with them. If a confirmation is emailed or posted and not received it is the client’s responsibility to contact customer services to ensure they obtain the relevant details.
4. MEET & GREET PARKING:
4.1 The client is advised to allow a sufficient amount of time to arrive at the Airport Terminal for the meeting time designated on the client’s paperwork or confirmed with the Green Heathrow Meet and Greet driver when booking. Allowing for possible arrival obstructions including, road works, accidents, traffic jams, road closures and or vehicle malfunctions.
4.2 The client is to contact Green Heathrow Meet and Greet 30 minutes prior to their arrival at the airport to reconfirm their meeting time on the telephone number provided when the booking is made. The Green Heathrow Meet and Greet driver will wait for approximately 15 minutes once that meeting time has elapsed, unless the client has informed Green Heathrow of the delay and rescheduled a new meeting time. (Should this occur existing clients both incoming and outgoing who are travelling on schedule will have priority over those who have re-scheduled).
4.3 On handing over the vehicle to the Green Heathrow Meet and Greet driver, the client must do the following: (paragraphs 4.3.1, 4.3.2 & 4.3.3)
4.3.1 Ensure that all of the vehicles windows are securely closed.
4.3.2 That all personal property is removed from the vehicle.
4.3.3 That the only the keys to the ignition are handed to the Green Heathrow Meet and Greet driver. (Green Heathrow Parking cannot be held liable or responsible for any other items or keys handed in with the ignition keys and advise that clients remove these additional items prior to the hand over).
4.4 The Green Heathrow Meet and Greet driver will have authorization and the right to take and drive the vehicle on the public highway from the client. All Green Heathrow Meet and Greet drivers are insured by Green Heathrow Parking for this purpose.
4.5 All vehicles will be parked at the clients own risk. This does not include any problems arising from Green Heathrow Parking or their employees in regards to negligence and/or breach of duty.
4.6 The client will authorize that Green Heathrow Meet and Greet will park and take the vehicle to and from a Green Heathrow Meet and Greet Car Park. This authorization includes moving the client’s vehicle to an alternative car park be it in the event of an accident, an emergency, to avoid an obstruction or standby car park for returning and management vehicles.
4.7 Clients MUST contact the Green Heathrow Meet and Greet operations office on the telephone number provided once they have landed back into the UK and cleared customs with their luggage.
4.8 ON THE RETURN CLIENTS SHOULD INSPECT THEIR VEHICLE PRIOR TO ACCEPTING THE KEYS BACK FROM THE Green Heathrow Meet and Greet driver and PROMPTLY REPORT ANY LOSS OR DAMAGE TO Green Heathrow Parking. We will not accept any liability once the vehicle/keys have been handed over to the client.
4.9 Liability will only be accepted by Green Heathrow Parking when and to the extent that the damage/loss is caused by the negligence, wilful act, default or breach of statutory duty of Green Heathrow Parking and/or its servants for the following: (paragraphs 4.9.1 & 4.9.2)
4.9.1 Damage to the body and/or paintwork of the vehicle, but not including superficial scratches.
4.9.2 If at the end of the parking period the vehicle will not start, we will make one attempt to start using an anti-surge starter pack. If unsuccessful you will need to contact a breakdown company. Green Heathrow Parking will not be liable for any additional costs incurred by the client such as loss of earnings and/or accommodation etc.
4.10 In the event that Green Heathrow accepts liability for any defect in which the vehicle remains drivable Green Heathrow Parking will arrange for one of its pre-approved repairers to carry out the necessary repairs.
4.11 Clients who return earlier than the date stated on their paperwork / arranged with Green Heathrow Parking to reclaim their vehicle will not be entitled to any refund of any kind.
4.12 Clients who return after the date stated on their paperwork/arranged with Green Heathrow Parking to reclaim their vehicle may be liable to pay a £15.00 charge for every additional day parked. New days start from 00:01 (1 minute past midnight).
4.13 No person including the client shall have the right to remove the vehicle prior to the full payment of the following: (paragraphs 4.13.1, 4.13.2 & 4.13.3)
4.13.1 The full fee for the parking.
4.13.2 Any additional fuel purchased by Green Heathrow Parking for the vehicle.
4.13.3 Any recovery costs paid for by Green Heathrow Parking in the event of a mechanical failure and/or breakdown of the vehicle.
4.14 It is the client’s duty to ensure that the vehicle is in a proper roadworthy condition prior to handing the ignition keys to our driver. We refuse the right to not accept the ignition keys from the client and charge the client 50% of the parking fee to cover costs.
4.15 On the return clients must produce their Green Heathrow Parking Solutions numbered receipt when reclaiming their vehicle. In the event, the client has lost the information they will be required and entitled to provide proof of their identity before the Green Heathrow Meet and Greet driver may hand back the ignition keys.
4.16 Green Heathrow Parking shall not be obliged to release the vehicle to any other person(s) than those dropping off the vehicle, without first receiving written authority from the client.
4.17 Our insurance covers our legal liabilities
5. CLIENT’S LIABILITY:
5.1 Clients will indemnify Green Heathrow Parking and be liable for any case in the respect of death, damage or personal injury caused by the client or any person(s) with the client whilst on Green Heathrow Parking premises or in any way arising from a breach of the warranty below (paragraph 5.2).
5.2 The client will warrant to Green Heathrow Meet and Greet at the commencement of clients’ drop off time, the client’s vehicle is in a roadworthy and safe condition. The client is in possession of a valid and current MOT (if required to by Law) and a valid road tax disc (which MUST be displayed in the front windscreen of the vehicle). In addition, there are no illegal or dangerous substances/toxins left within the vehicle.
6. EXCLUSION OF LIABILITY:
6.1 Green Heathrow Parking does not accept liability or responsibility for damaged or punctured tyres or any scuffs and/or damage to any steel or alloy road wheels.
6.2 Green Heathrow Parking does not accept liability or responsibility for any glass related damage to the vehicle including windscreens.
6.3 Green Heathrow Parking does not accept liability or responsibility for any loss, damage or theft to those stated below (paragraphs 6.3.1 & 6.3.2)
6.3.1 Any personal items and/or property left in the confines of the vehicle whilst on Green Heathrow Parking property (whether including or excluding the parking period)
6.3.2 For any personal property which includes luggage left by the client or any person (s) travelling with said client either whilst on Green Heathrow property or whilst the vehicle is travelling to or from the Airport to Green Heathrow Parking premises.
6.4 Green Heathrow Parking does not accept liability or responsibility for any loss or theft as a result of the clients numbered receipt being stolen or lost and the vehicle is subsequently handed over by a Green Heathrow Meet and Greet driver to a third party who uses the information fraudulently to gain possession of the clients vehicle.
6.5 In the event that your car keys/car fob is lost or misplaced, Green Heathrow Parking will be liable to replace the keys/fobs only and at the current market value for that/those items. Green Heathrow Parking does not accept liability or responsibility to replace any household or vehicle locks as a result of said loss.
6.6 We endeavour to deliver your vehicle back to you within 45 minis depending on traffic, weather conditions.
7. COMPLAINTS PROCEDURE:
7.1 This procedure does not restrict the clients’ right to pursue remedies through the Court.
7.2 All complaints must be made clear to the Green Heathrow Parking driver in person at the time of the occurrence, and then followed up in writing (email or letter), which must be received within 10 days of your return in order to be valid.
7.3 Claims cannot be considered once vehicles have left the airport having been returned by the Green Heathrow Meet and Greet driver to its owner so you must check your car before leaving the terminal. Should your vehicle suffer damage whilst in our care you must immediately inform the Green Heathrow Meet and Greet driver of these issues.
7.4 If damage is not noted at the airport terminal then it will be assumed that the vehicle was returned to the client in the same condition it was when collected by Green Heathrow Parking and therefore no liability for claim to damage can be made against Green Heathrow Parking.
7.5 In the event of an alleged damage to the vehicle complaint, clients will make the vehicle available for inspection by Green Heathrow Parking prior to any repairs being carried out thereto.
7.6 You should expect to receive a reply within 14 working days upon receipt of your complaint. You will be informed of any delay and the reason for it if one should arise.
7.7 As most complaints require investigation with both the management and our staff we apologize that although we will happily discuss your complaint with you we are unable to resolve your complaint via the telephone and will require it in writing. 7.8 Clients should send their complaints to Green Heathrow Parking via an E-Mail (email@example.com).
The paragraph headings do not form part of these terms and conditions and shall not be taken into account in construction or interpretation thereof.
Green Heathrow Parking may at any time modify these Terms and Conditions and your continued use of this website including telephone bookings will be conditioned upon the Terms and Conditions in force at the time of your use.
If you have any further query over a booking you have made call 07447 209502, 07926 482182 or e-mail us at firstname.lastname@example.org. This does not affect your statutory rights as a consumer.
E-mails containing confirmation details are issued automatically by our system on the completion of the booking. Green Heathrow Parking cannot be held responsible for those details not reaching a client’s inbox due to the security of said clients computer or service provider.
11. LINKS TO OTHER WEBSITES:
Our web site may contain hyperlinks to websites operated by third parties. Green Heathrow does not control such websites and will not be responsible for their content or for any breach of contract or any intentional or negligent action on the part of such third parties, which results in any loss, damage, delay or injury to you or your companions. Green Heathrow Parking is not responsible for the accuracy of opinions express in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by Green Heathrow Parking. Inclusion of any linked website on our site does not imply or constitute approval or endorsement of the linked website by Green Heathrow Parking. If you decide to leave our web site to access these third party sites, you do so at your own risk. All rules, policies (including privacy policies) and operating procedures of websites operated by third parties will apply to you while on such sites. Green Heathrow Parking is not responsible for information provided by you to third parties.